E-Government in Malaysia: Its implementation so far and citizen's adoption strategies

Today, there are several current applications of e-Government in Malaysia such as e-Filling, Renewing Road Tax and Driving License online, KWSP’s i-Akaun, and E-Perolehan. The implement of e-Government is to provide citizens and organizations with more convenient access to government information and services and to provide delivery of public services to citizens, business partners, and those working in the public sector. to provide citizens and organizations with more convenient access to government information and services and to provide delivery of public services to citizens, business partners, and those working in the public sector.

Malaysia has seen a tremendous increase in the adoption of advanced technologies, particularly relating to online service delivery channels, whether business to business, business to consumer, and government to business, or government to citizen. In the case of the public sector, it is imperative that we keep pace with the technological advancements in I.C.T. We need to push forward to create and harness technological innovations in order to meet the needs of our citizens for faster, more convenient and more efficient means of interacting with the government.

The kiosks that have been set up for the public to interact with the Road Transport Department (JPJ) for various transactions have received good response – so good that more kiosks are being set up in and around the Peninsular.

Kiosks interact with the Road Transport Department (JPJ)

For examples, the Road Transport Department which had 200,547 hits by the public to mainly check and pay traffic summonses and the Employees' Provident Fund which recorded 106,206 hits on account statement enquiries rounded up the top five. Naturally, the top five downloaded forms charted by the www.gov.my portal were forms for job applications.

KWSP-i Akaun (www.kwsp.gov.my)

JPJ(http://www.jpj.gov.my/)

To promote on these e-Government, it should be deliver to the public through television advertisement, newspaper, radio, web sites and so on. Regarding these promoting, government should set up some guideline or so called demo for citizen how to adopt such e-Government application.

In conclusion, the e-Government is mainly seek to enhancing convenience, accessibility, and quality of interactions with citizens and businesses. Government implementing these e-Government, as a citizen, we should utilized it properly in order to cooperation within our country government to achieve a high-technologies challenge.