Review a local e-commerce

https://www.etomei.com.my/ is a good example of local e-commerce site that sell jewelry through online store. E-tomei designed e-commerce website that gave customers the confident with having 3rd parties certification (Thawte SSL Certificates), that ensures all data passed between web server and browser remains private and secure.

Next E-tomei provided high quality of shopping cart with simple and easy to make an order. In this website interestingly were E-auction and Custom made Jewelry. E-tomei provided E-auction for its potential customer, indirectly is an efficient and effective way to make a market research on its product and market value of its product.

Followed by Custom make Jewelry which give customer to make their own alphabet that increase customer satisfaction on its product.

Beside that, E-tomei provided very convenience payment methods, which only require bank account in Maybank, Hong Leong bank or CIMB bank. The potential customers just need to have online E-banking, than can have their transaction done in a fingertip. Moreover, if a customer doesn’t have any bank account stated above, he/she can order through E-tomei order the item he/she likes, after make an order E-tomei support team will notify when the item will be ready to collect at the shop he/she selected.

In conclusion, E-tomei is well done designed in E-commerce web base to boost its business revenue and increase customer satisfaction in an efficient and effective way compare to its competitor like Lazo Jewelry (http://lazodiamond.com.my/store) which not well maintain it online store that maybe lost of large number of potential customer.

E-Government in Malaysia: Its implementation so far and citizen's adoption strategies

Today, there are several current applications of e-Government in Malaysia such as e-Filling, Renewing Road Tax and Driving License online, KWSP’s i-Akaun, and E-Perolehan. The implement of e-Government is to provide citizens and organizations with more convenient access to government information and services and to provide delivery of public services to citizens, business partners, and those working in the public sector. to provide citizens and organizations with more convenient access to government information and services and to provide delivery of public services to citizens, business partners, and those working in the public sector.

Malaysia has seen a tremendous increase in the adoption of advanced technologies, particularly relating to online service delivery channels, whether business to business, business to consumer, and government to business, or government to citizen. In the case of the public sector, it is imperative that we keep pace with the technological advancements in I.C.T. We need to push forward to create and harness technological innovations in order to meet the needs of our citizens for faster, more convenient and more efficient means of interacting with the government.

The kiosks that have been set up for the public to interact with the Road Transport Department (JPJ) for various transactions have received good response – so good that more kiosks are being set up in and around the Peninsular.

Kiosks interact with the Road Transport Department (JPJ)

For examples, the Road Transport Department which had 200,547 hits by the public to mainly check and pay traffic summonses and the Employees' Provident Fund which recorded 106,206 hits on account statement enquiries rounded up the top five. Naturally, the top five downloaded forms charted by the www.gov.my portal were forms for job applications.

KWSP-i Akaun (www.kwsp.gov.my)

JPJ(http://www.jpj.gov.my/)

To promote on these e-Government, it should be deliver to the public through television advertisement, newspaper, radio, web sites and so on. Regarding these promoting, government should set up some guideline or so called demo for citizen how to adopt such e-Government application.

In conclusion, the e-Government is mainly seek to enhancing convenience, accessibility, and quality of interactions with citizens and businesses. Government implementing these e-Government, as a citizen, we should utilized it properly in order to cooperation within our country government to achieve a high-technologies challenge.

Things to take note to prevent e-auction fraud when a consumer participating in an e-auction

Feedback Forum is a place where you can express your opinions by leaving Feedback on your transactions. Besides that, you can learn about your trading partners, view their reputations. These member-to-member ratings and comments help the millions of buyers and sellers in the Community build trust.

A very good example was in Ebay’s feedback forum,

For each transaction, buyers and sellers can rate each other by leaving Feedback. Each Feedback consists of a positive, negative, or neutral rating, and a short comment.

A buyer can also rate the seller on additional criteria — accuracy of item description, communication, shipping time, and shipping and handling charges. These detailed seller ratings (DSRs) do not count toward the Feedback Score and are anonymous. This means that sellers can't tell which buyer left which detailed rating, so buyers can feel free to leave ratings that honestly tell the story about their experience.

Escrow.com reduces the potential risk of fraud by acting as a trusted third party that collects, holds and disburses funds according to Buyer and Seller instructions. It is use for items purchased on auction sites, automobiles, motorcycles, domain names, jewelry, specialized computer equipment, and other high-ticket items. It helps to protect both buyer and seller by ensure that Buyers receive and inspect the merchandise before the Seller is paid. Sellers receive their money if the Buyer accepts the merchandise.

Corporate Blogging:A new Marketing communication tool for companies

Corporate Blogging is published and used by an organization to reach its organizational goals. Posts and comments are easy to reach and follow due to centralized hosting and generally structured conversation threads. Corporate blog includes internal blogs, external blogs and CEO blogs.http://en.wikipedia.org/wiki/Corporate_blog

Example of corporate blog is http://direct2dell.com/one2one/default.aspx. It is a blog about Dell products, services and customers. It is useful in terms of providing information to customers or online users about their latest news. For example, recently Dell has created its new home page by redesigning it. It is focusing on function and beauty of the home page. The other issue is about Dell’s producer is going to recycle and reuse those electronic equipment. Implementation of such corporate blog may make the customers more familiar with the company’s products and services. In addition, the strategy plan can also be known by public. It may boost up the reputation of the company.

There are several advantages of corporate blogging. It may provide space where interpretations and different points of view come up so that the any member of the organization can discuss and debate them. It provides a useful communication tools for member of organization to voice out their comment and helps increase member commitment. Besides, it helps in improving participation spirit, collaboration, and the capabilities of team learning. It is also useful to promote dialogue and find lateral ideas outside the team.

On the other hand, it leads to the sharing of information, which could be harmful for employees or the company. There are cases where a company has been held responsible for comments made by some employees that adversely affected the others. Moreover, some employees may use the blog to write negatively about the company, leading to bad publicity.